Help Desk

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Knowledge Base

UltimateKode knowledge-base is your first stop for questions and advice about the products.

Recent FAQs

Start here to find best possible answers from our experts.

Application URL to https (SSL)

- Please edit application/config/config.php && crm/application/config/config.php

- add htacess redirection http to https

Do you offer trial version of products

Sorry! no trial versions are available - you can test the demo

How can I modify the staff commission percentage?

Geo POS > Go to the HRM section , here you will get employees list. Please edit the employee.

Which file need to modify to change template of pdf invoice

files_to_upload/application/views/print_files/invoice-a4_v1.php

(for default template -other formats can found in the same dir)

Invoice is generated successfully but displaying error 500

You have enabled the SMS and email alerts in billing alerts settings but your sms and email service is not configured.

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Create a Ticket.

Welcome to Ultimate Kode HelpDesk. Please always mention the product name in message.

We offer high quality free support. Support for our items includes:

Responding to questions or problems regarding the item and its features.
Fixing bugs and reported issues in an appropriate timeline.
Providing updates to ensure compatibility with new software versions.
Please remember you have purchased a very affordable application and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature.
Support is also 100% optional and we provide it for your connivance, so please be patient, polite and respectful.

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Always input a valid email to receive ticket replies, Gmail recommended to reliable communication. If you have not received email means you will not get reply notification. (Check the spam box as well)
Kindly Avoid Yahoo! Email, its delivery is not reliable.

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Please! No Impulsive Behavior!

You have to wait for replies : Mostly hours but sometimes 1 day. Please remember you have purchased a very affordable application and you have not paid for a full-time web design agency.

Read more about Impulsive behavior here About Impulsivity
Read more about Support Policy here About Support Policy

We usually reply in 6-12 hours but it may take up to 24-36 hours in case of weekends, holidays or when we have a very high number of support requests.

Knowledge Base

Product Installation

Pre Sales

Server Issues

Product Setup & Issues

Most Helpful Knowledge Articles

Recent FAQs

Application URL to https (SSL)

Do you offer trial version of products

How can I modify the staff commission percentage?

Which file need to modify to change template of pdf invoice

Invoice is generated successfully but displaying error 500

Can't find what you're looking for?

Create a Ticket.

We offer high quality free support. Support for our items includes:

Attach Files

Please! No Impulsive Behavior!

How can we help?

Knowledge Base

Product Installation

Pre Sales

Server Issues

Product Setup & Issues

Most Helpful Knowledge Articles

Recent FAQs

Application URL to https (SSL)

Do you offer trial version of products

How can I modify the staff commission percentage?

Which file need to modify to change template of pdf invoice

Invoice is generated successfully but displaying error 500

Can't find what you're looking for?

Create a Ticket.

We offer high quality free support. Support for our items includes:

Attach Files

Please! No Impulsive Behavior!